Job Description

I'm a recruiter (headhunter). This service is free to you (the candidate). One of the companies that I recruit for is looking for a:

Customer Support Rep
Hybrid remote - Parma, Ohio

Monday through Friday
8:30am to 5:00pm

Summary
• Excellent communication skills

• Customer Service and low level technical support

• Hybrid remote, some work-from-home, some on-site at the office in Parma

• 2 weeks of PTO, medical, dental, vision, accident, critical illness, life, 401k match, college tuition benefit program

Responsibilities
• Receive or initiate contact with customers for low level technical support issues
• Follow knowledge base articles and standards to troubleshoot and resolve issues
• Escalate issues when necessary and advocate for urgency when needed
• Document customer info, triage steps, solution, or escalation notes
• Follow-up with customers to confirm that solutions are acceptable
• Monitor queues to ensure compliance with SLA requirements
• Provide highest level of responsiveness and service possible

Requirements
• Outstanding communication skills
• High level of emotional intelligence
• Must live within 30 miles of Parma, Ohio
• High level of empathy, care, and compassion
• Customer Service or Customer Support experience
• Ability to document customer issues quickly and courteously
• Team player mentality, flexible for shift changes or modifications
• Ability to focus with a high degree of accuracy and thoroughness
• Communicate via phone, instant messenger / chat, email, and ticket entries

• Bonus: experience with a ticketing software for customer support

Next Step
• Email your resume to Sean.Zetts@ RiversideRecruiting.com for more information

Sean Zetts
440-447-0001
Riverside Recruiting
Sr. Recruiter & President

Sean.Zetts@ RiversideRecruiting.com

customer care customer experience help desk helpdesk it support tech support coordinator information technology call center support center contact center support

Job Tags

Work at office, Remote work, Flexible hours,

Similar Jobs