Job Description

Printer Hardware Manager
Clearance Required: Secret Clearance
Locations: Aberdeen Proving Grounds, MD

Position Overview:
The Printer Hardware Manager is responsible for overseeing the maintenance, deployment, and troubleshooting of all organizational printer hardware. This role ensures the operational readiness and security of all printing devices and supports integration with network systems in accordance with Army standards.

Key Responsibilities:

• Oversee installation, maintenance, and performance of all printer hardware devices.
• Coordinate repairs, replacements, and vendor service agreements as necessary.
• Develop and enforce printer management and usage policies.
• Maintain and track printer inventory to ensure availability and efficiency.
• Conduct internal audits and review corrective action plans as needed.
• Train staff and end-users on proper printer usage and management protocols.
• Collaborate with IT teams to integrate printers with network infrastructure.
• Monitor printer usage, address security vulnerabilities, and ensure compliance with Army standards.
• Support property book management and ensure accurate documentation of equipment.
• Lead or participate in process improvement teams for printer operations and support workflows.
• Assist with development and testing procedures for printer system requirements and improvements.
• Negotiate service contracts and supplier agreements as required.

Required Qualifications:

• Experience: Minimum of 5 years in IT hardware or operations support, with emphasis on peripheral device management
• Education: Bachelor’s degree
• Certifications (Required):
• Must meet DoD 8750 and 8140 compliance requirements

Kwaan Bear Technology (KBT), is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. KBT is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at KBT are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. KBT will not tolerate discrimination or harassment based on any of these characteristics.

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